Thank you for your purchase. We hope you are happy with your purchase. All our clients are very important to us, that's why HeadphonesFan.com, has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website ("Website").
The terms "You," "Your," and "Yours" refer to the entity /person/ organisation using our Website. When this policy mentions "we", "us,", and "our" it refers to HeadphonesFan.com (and/or its subsidiaries). The term "goods" refers to any product or item bought on our Website by You.
This Refund Policy is governed by our Terms of Services ("Terms and conditions of use").
For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email: [email protected]
1. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations within 3 (three) business days after the order has been placed. If an order has already been dispatched, please refer to our “return due to change of mind” below (Any cancellation requests after shipment will need to follow our “return due to change of mind” protocol).
You, the client, are responsible for the cost of returning goods; we will not accept any returns made freight collect.
2. Returns
To carry out a return you should first notify us by email at [email protected] (applies also to chapters 3 and 4 of this agreement) and our Sales Department will give you indications about how to proceed.
Note: Please note that the Customer is responsible for return shipping charges of all non-warranty or "Return Due To Change Of Mind" returns
2.1 Return Due To Change Of Mind
HeadphonesFan.com will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of the item/s and are returned to us in original packaging, unused and in resellable condition.
- You have the right, without giving a reason, to return the goods within 14 days, if it has not been used, damaged or their appearance has not substantially changed, that is, the appearance of the product or its packaging has been made only such alterations as were necessary to inspect the goods received.
- The right to withdraw from a distance contract within 14 days without giving a reason does not apply to legal persons (e.g. HeadphonesFan.com's, entrepreneurs).
- This Return Policy does not limit Your statutory rights to withdraw or rights You may have in relation to incorrect, damaged or defective goods.
- Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
HeadphonesFan.com will refund the value of the goods returned but will NOT refund the value of any shipping paid.
2.2 Warranty Returns
HeadphonesFan.com will happily honour any valid warranty claims within the item warranty.
If you feel your product has developed a fault under the manufacturer's warranty, HeadphonesFan.com will happily honour any valid warranty claims. Please contact us via email and we will try our best to resolve your issue as quickly as possible.
In most cases, we will require the products in question returned to our Sales Department for inspection, along with proof of purchase and any information relevant to the returned product.
Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim (We will refund the return postage for products that are deemed to be faulty and under warranty).
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) "refund to store credit" (Store credit will be given in the form of an electronic Gift Card.)
(c) a replacement item sent to you (if stock is available)
Upon return receipt of items for a warranty claim, you can expect Headphonesfan.com to process your warranty claim within 5 - 7 business days.
Please note:
All products must be returned in a clean and dry condition, free from dirt or debris. Any returned products deemed to be unclean will be sent back to you.
Warranty does not apply if:
- Damage caused by:
- Incorrect assembly;
- Inadequate Storage;
- Inappropriate cleaning products used;
- Misuse;
- Abuse or neglect;
- Failure to follow recommended maintenance guidelines;
- Normal wear and tear;
- Rips, wearing, pilling, creasing, stains or fading of upholstered products;
- Fading or discolouration caused by excessive exposure to direct sunlight;
- Products not used for intended purposes of Domestic use;
- The product has been tampered or modified with in any way;
- "Force Majeure" (acts, events or circumstances beyond the control of the parties.);
NB: Our Warranty policy does not apply to any of our products that have been purchased for commercial use.
2.3 Defective Goods
In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund.
You must contact our HeadphonesFan.com at [email protected] within 45 days upon purchase and provide detailed information, such as:
- Proof of purchase
- Order number
- VAT invoice number
- Product name
- Information about the defect, failure or missing part of the item
- Defect evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging, etc.).
When submitting a complaint, You must indicate how You wish the claim to be resolved:
- To replace the defective goods with quality items
- To refund the money paid
- To supplement the incomplete goods with missing components
The goods must be returned in the original packaging (with instructions and/or warranty card if they were delivered with the product).
2.4 Product Doesn't Match The Description?
Contact us within 14 days after you receive it.
3. Insurance / Damaged Package
Parcels are insured for loss and damage up to the value as stated by the courier.
3.1 Process For Parcel Damaged In-Transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
3.2 Process For Parcel Lost In-Transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
4. Refunds / Product Replacement
After we have received your return (we will notify you by email about that) and check the condition of your item, when necessary, we will proceed to the processing of your refund or item replacement.
Please allow at least five (5) business days from the receipt of your item to process your refund or item replacement. We will notify you again by email when your refund/item replacement is processed.
5. Customer Service
For all customer service enquiries, please submit an enquiry at /contact-us
6. Further Information
This Policy applies only to the refunds for the goods and services sold by HeadphonesFan.com. Our Policy does not apply to the refunds for the goods and services offered by other companies or individuals.